We aim to despatch all in stock items to you within 3 days of receiving your order.

Please check our website for the latest despatch information, your account is updated as soon as your items are despatched.

Delivery Times

UK despatch: domestic orders shipped from our UK offices are sent by Royal Mail. Please allow 2 - 7 days for delivery to take place from receiving your despatch confirmation email. Delivery times may vary depending on the delivery option you chose during the order process.

International Orders

At the moment we only accept UK orders only.

Item missing or incorrect item sent

Should you receive goods that do not correspond with the description of the ordered goods then you should e-mail us within 3 days of receiving the order. A replacement will be sent to you as soon as possible on condition that the item is in stock at our warehouse.

Signing for goods

All items must be checked on delivery before signing for the item. If the item looks damaged, please refuse the delivery and contact our Customer Services via e-mail.

Damaged item

In the event that you receive a damaged item, e-mail Customer Services within 72 hours of receiving the order. A replacement will not be sent until the damaged item has been returned and inspected.

Unwanted Goods

You may cancel your purchase at any time within 7 days of receipt and we will give you a refund of the price paid (excluding carriage costs and/or other surcharges which are non-refundable). It is a pre-condition to our acceptance of these unwanted goods that they are returned in an unused condition, complete, unopened and in a re-saleable condition; the refund will be given after the item has been received and inspected.

It is your responsibility to ensure that the items reach us safely and in a satisfactory condition. We cannot accept any liability for goods that are damaged in transit and would recommend that you ensure that the goods are sufficiently packaged to prevent this from happening.

When returning Items

All returned items must be in original packaging. ShilpaWeb will not be liable for any damage to items that are not adequately packaged and damaged in transit to ShilpaWeb.

Please ensure that you enclose:

Your Order Number
Date of Purchase
Details of why you are returning the item
All packaging

Please Note: if products purchased from Shilpaweb.com are found returned due to accident, neglect or misuse you will not be able to return the item to us. We are responsible for reporting any illegal activities to the authorities. This does not affect your statutory rights.

More Info

Please contact our staff if you have further questions about the delivery process.

Returns Department
ShilpaWeb
22 Church Hill
Camberley
Surrey GU15 2HA